International Data Corporation (IDC) recently published an IDC Innovators report profiling four vendors offering innovative unified communications and collaboration (UC&C) management solutions that address the growing needs of organizations to properly monitor, manage, and analyze the performance of their networks, applications, and devices. These solutions support the proliferation of real-time communications (voice and video) reliably and efficiently, whether on-premises or in the cloud, as well as glean intelligence from the usage data. The four companies are Kurmi Software, Martello Technologies, VOSS Solutions, and Vyopta.
UC&C management solutions support a range of functionality including the provisioning of new users and phone numbers (e.g., adding new employees to the active directory), migration of users (e.g., from premises to cloud), real-time voice/video performance monitoring, management, and administration, reporting and analytics, design/deployment services, automation, and security, among others. Most also support APIs/integrations for business workflow and application integrations across the broader global UC&C ecosystem. Note that UC&C management solutions can support many of these functions, but very few support all these functions.
With a mix of multivendor communication and collaboration solutions being the norm in many business environments today, customers are increasingly considering third-party, cloud-based alternative solutions for managing their UC&C solutions because third-party tools typically can better manage multivendor environments versus UC&C vendor-supplied management solutions.
“For organizations that want to enhance the decision drivers for their UC&C investment – voice, video, collaboration, productivity, user/customer experience, innovation, business growth, and so forth – UC&C management solutions are the best way to measure the results,” said Rich Costello, senior research analyst, Enterprise Communications Infrastructure and Unified Communications & Collaboration at IDC. “IDC believes it’s imperative today that customers think more proactively about UC&C management solutions versus constantly reacting to network and real-time traffic challenges as they arise.”
(IDC #US49426722), profiles four companies that have developed innovative solutions for unified communications and collaboration (UC&C) management. The four companies are:
Kurmi Software supports a single, unified interface that can manage and administer different types of enterprise communication infrastructure and is compliant with all voice architectures — on-premises or in the cloud.
Martello Technologies provides end-to-end visibility and insight into Microsoft 365 and Teams performance by correlating data on the network and UC&C application performance to deliver an enhanced digital user experience.
VOSS Solutions offers UC operations and performance management software that introduces high levels of automation and analytics to enable organizations in the provisioning, management, and monitoring of the digital workplace.
Vyopta helps organizations optimize UC experiences, enhance productivity, and maximize technology and real estate investments by aiding in UC adoption, technology migrations, and capacity planning.