Rethinking Customer Engagement in the Era of Delight

In 2020, there were restrictions on travel, which effectively shut down the sector and led to months’ worth of canceled trips. A spike in travel planning in 2021 resulted in a lack of flight availability, congested airports, and numerous inconveniences.

These factors have had a particularly negative effect on the travel industry over the past two and a half years.

And for Manchester, United Kingdom-based Travel Counsellors, a business enabler that works with over 2,000 global travel business owners.