The Smart Service Desk—Three Ways Analytics and Machine Learning Can Transform Your Service Desk

Do you want your IT organization to deliver services faster with improved service quality while radically reducing the number of IT tickets?

This white paper outlines details on a new approach for IT Service Management – one that helps organizations turn the challenges of IT complexity into opportunities for improving IT performance.

3 ways analytics and machine learning can transform your service desk: 

1. Empowering service improvement 
2. Handling  tickets more simply, quickly, and effectively 
3. Enabling self-service

Micro Focus provides comprehensive service desk solutions – to deploy quickly either self-managed in a private or public cloud, or delivered as a service (SaaS).